What should you do when someone inquires about group rates?

When someone inquires about group rates, referring them to management is appropriate because it ensures that the person receives the most accurate and detailed information tailored to their needs. Group rates can involve specific policies, discounts, or promotional offers that management is best equipped to explain. Managers typically have up-to-date knowledge regarding pricing structures, the ability to negotiate rates based on group size or special events, and any promotional packages that might be in effect.

Providing detailed information yourself may lead to inconsistencies or confusion if there are specifics you aren't aware of. Encouraging visitors to check the website may lack the personal touch or immediate answers they seek, which could impact customer satisfaction. Offering a discount might not be standard practice and could lead to issues with pricing integrity or misunderstandings if it is not part of the established policy.

In summary, referring inquiries to management ensures that customers receive accurate and authoritative information regarding group rates, fostering a more professional and reliable experience for potential visitors.